How long will it take to receive my order?

On average, it should take around two weeks to get your order. Once your order is received, it can take up to five days to process and print and five to ten days to ship.

How do I hang my photo?

Your carefully printed metal photo will come with a french cleat, metal screws, and hanging instructions in the package. You will need an electric screw driver.

1) Make sure the french cleat fits inside the insert metal frame.

2) Screw the metal cleat into the wall, placing it flat against the wall and using a level to ensure the best placement.

3) Slide the metal cleat into the inserted frame on the back of the photograph.

4) Step back and see your lovely photograph hanging on the wall.

If I have an issue with my order, who do I contact?

We are very sorry to hear you are having an issue and hope this doesn’t occur often. Please contact general@ruthbeinhackerphotography.com with any issues. We will get back to you within 24 hours.

What forms of payment do you take?

At this time, we take most credit cards and Apple Pay.

ALL SALES ARE FINAL. We do not accept returns. Every photo is made to order for an individual’s purchase. When you are ordering, please be sure to double check the size and finish of the photo are correct. If you receive the package and the photo has visibility issues or is visibly dented, please contact us with pictures and/or videos as well as a written explanation of the issue. If you have any questions, please contact us at general@ruthbeinhackerphotography.com.

• By using this site, our terms apply to your use.

• Please read and understand the return policy, and by using the website, you agree to the return policy.

• We accept all standard credit cards and Apple Pay at this time. We do not accept Pay Pal or Zelle. We do not accept cash or checks.

• Copyright infringement in reviews is not allowed.

• You are not allowed to share links to protect Member Site assets, like images and videos.

• The content on this website is protected by copyright laws.

• The content on this website cannot be used by others for commercial purposes.

• If there are any damages or issues with the photo, please contact us at general@ruthbeinhackerphotography.com

• We are not held accountable for issues or damages due to shipping.

• We are not held accountable for issues that arise during hanging the photo or displaying the photo.

• Please note that metal prints are subject to small imperfections like craters and bumps. These imperfections are minimized as much as possible but the photograph coating machine sometimes results in these. There are no returns due to these imperfections.  

• We may email you with messages about your order or account activity. For example, we may email you to tell you that: you’ve created a customer account, your customer account password has been reset or updated, you’ve made a purchase, your order has shipped - It is not possible to unsubscribe from these messages.

  We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

• We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email.

  We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

• The United States governs all these laws.

• We collect personal information, included but not limited to: whole name, email address, phone number, shipping address, credit card information, billing address, and other details related to the purchase.

• This information is collected in-order to properly send items purchased on this website.

• We collect this information during check-out.

• Your personal information will be shared with our third party printing service, Bay Photos. This information is shared in order to complete your purchase.

• As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

• We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

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• This information may include your: Billing and shipping address(es), details about your orders (for example, your shirt size), email address, name, phone number.

• We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

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• This information may also include details about your use of this website, including: Clicks, internal links, pages visited, scrolling, searches, timestamps.

• We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

• Square’s privacy policy can be found here.